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Deliveries & Returns

Deliveries

All orders placed by 5:30pm will be delivered the next working day, subject to stock availability, unless stated on the item.

All orders over £30 (excluding VAT) are delivered with no delivery charge. Orders under £30 will incur a small charge of £5.95 (excluding VAT) per delivery.

We aim to deliver the next working day and do so on 99% of all in stock orders.

Returns

If an item does not meet your needs, you can return it within 15 working days of receipt. Please contact our customer services to arrange this and order an aternative if required. Goods returns as not requied must be in original packaging and fit for resale.

Goods returned without a proper collection note are done so at the senders risk and may not be credited. A collection note is proof only of receipt and does not indicate that a credit is due or will be given.

Shortages

Shortages or misdeliveries must be notified within three working days.

Backorders

Any item that is out of stock when ordered will be placed on backorder. We will notify you, by email, the due date and offer a direct alternative where applicable. Any orders placed by 3pm will receive a backorder notification on the same day, for orders placed after 3pm we will endeavour to notify you on the same day but this may not always be possible. In these cases we will notify you on the morning of the next working day.

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